Processing of Orders.
We usually wait until orders are complete before despatch. This
term will apply when a custom made base is being made for particular
Teracy’s Floral designs photographs all glass prior to being
packed and therefore we know that they are sound and not broken.
As soon as any dome leaves the premises of Teracy’s Floral
designs Ltd the delivery responsibility belongs to the buyer.
Parcelforce is our current Courier Service and they do not insure
glass. Therefore if the buyer chooses to have their dome delivered
by Parcelforce then the responsibility of this /these dome(s)
transfers to the buyer.
A customer may wish to arrange to have a dome collected from us
by THEIR chosen Courier service. Teracy’s Floral
Designs ltd will not take any responsibility for loss or breakage
if this method is chosen by the customer.
Risk of damage to the dome(s) passes to the buyer as soon as the
dome(s) leave the premises of Teracy’s Floral Designs Ltd.
Payments made by visa debit card are free of charge. Payments
for goods made by any credit card will be subject to an additional
charge of 6% plus V.A.T at the prevailing rate.
We also offer a PayPal payment service only on our website. If
you require assistance with this method of payment please contact
us on 01372 817373 or 07703 647 195 or contact us through our
email at email@example.com.
All items available from stock are despatched at the time of handling
your orders with the exception of an add on period if a bespoke
dome base has to be made.
Goods not in stock will be despatched as soon as they are available,
unless otherwise directed.
We will advise you if there is going to be a long delay on goods
ordered that are not in stock.
All domes as stated on our website have fissures, air bubbles
and imperfections. Domes can never be produced without imperfections.
This is the nature of blowing glass domes.
We regret that we are unable to refund the cost of the products
made to a customer’s specification and this includes bases.
The decision of Teracy’s Floral Deigns Ltd is final.
Glass domes and bases can be posted out to a client, but as No
Courier will insure glass, the responsibility for breakages lies
with the customer.