Processing of Orders.

We usually wait until orders are complete before despatch. This term will apply when a custom made base is being made for particular dome.

Teracy’s Floral designs photographs all glass prior to being packed and therefore we know that they are sound and not broken.

As soon as any dome leaves the premises of Teracy’s Floral designs Ltd the delivery responsibility belongs to the buyer.

Parcelforce is our current Courier Service and they do not insure glass. Therefore if the buyer chooses to have their dome delivered by Parcelforce then the responsibility of this /these dome(s) transfers to the buyer.

A customer may wish to arrange to have a dome collected from us by THEIR chosen Courier service. Teracy’s Floral Designs ltd will not take any responsibility for loss or breakage if this method is chosen by the customer.

Risk of damage to the dome(s) passes to the buyer as soon as the dome(s) leave the premises of Teracy’s Floral Designs Ltd.

Payment Methods

Payments made by visa debit card are free of charge. Payments for goods made by any credit card will be subject to an additional charge of 6% plus V.A.T at the prevailing rate.

We also offer a PayPal payment service only on our website. If you require assistance with this method of payment please contact us on 01372 817373 or 07703 647 195 or contact us through our email at info@flowerpreserve.co.uk.

Outstanding Items.

All items available from stock are despatched at the time of handling your orders with the exception of an add on period if a bespoke dome base has to be made.

Goods not in stock will be despatched as soon as they are available, unless otherwise directed.
We will advise you if there is going to be a long delay on goods ordered that are not in stock.

Refunds

All domes as stated on our website have fissures, air bubbles and imperfections. Domes can never be produced without imperfections. This is the nature of blowing glass domes.

We regret that we are unable to refund the cost of the products made to a customer’s specification and this includes bases.

The decision of Teracy’s Floral Deigns Ltd is final.

Glass domes and bases can be posted out to a client, but as No Courier will insure glass, the responsibility for breakages lies with the customer.